| 醫護人員應付及處理投訴系列 | 國家調解員專業培訓證書課程 | Traditional Chinese Medicine(TCM) Regulatory Affairs Course | Certificate Course of State Food and Drug Administration |

隨醫療服務的擴展，醫護人員需應付的投訴個案日增。然而投訴管理工作是十分具有挑戰性的，並沒有一個絕對的解決方案，如何將投訴問題圓滿解決取決於投訴問 題的了解程度、投訴處理的程序和最終對投訴解決方案的理解。本課程由SGS的培訓經理提供專業培訓，教授醫護人員如何正面應付投訴，以及施行嚴謹適宜的投 訴管理制度，助醫護業界持續改進服務素質，提升至更高標準，確立業界機構的正面形象。

單元一 醫護人員處理現場及來電投訴的深層技巧

單元二 認識國際級的投訴管理系統及應用ISO 10002

國家調解員專業培訓證書課程

本課程獲中華人民共和國人力資源及社會保障部中國職協認可，修畢40小時學員，實習及筆試合格，可獲頒發由人力資源及社會保障部中國職協頒發的「調解師」證書。

Traditional Chinese Medicine (TCM) Regulatory Affairs Course

Traditional Chinese Medicine Industry becomes a highly regulated industry. According to the Chinese Medicine Ordinance, regulatory measures relating to Chinese medicines shall be divided into two areas, including the licensing of Chinese medicines traders and the registration of proprietary Chinese medcines. This course will mainly focus on the registration of proprietary Chinese medicines. We would recommend commercial team and of course regulatory team to get systemic and formal training in order to understand the regulations related to Chinese medicines.

To understand about China's SFDA regulations relating to an enforcement of pharmaceutical rules, laws and legal standards in an international market. And learn about strategies to overcome regulatory hurdles with an aim to enhance product success in a Chinese market.